Our Vision
We are the preferred scientific supplier in our geographical region; a profitable company with which customers can identify and one where our dedicated staff are of paramount importance through their hard work, providence of goodwill and committed customer service.
Our Mission
The purpose of Rowe Scientific Pty Ltd is to keep our clients supplied with the scientific items they need to do their work.
LABORATORY CONSUMABLES
We offer a comprehensive range of everyday common laboratory products to help keep your laboratory working, which include buffers, plasticware, glassware, filtration membranes and papers plus more. Talk to one our account managers and discover our comprehensive range.
CHEMICALS
We are specialists in chemicals. As well as supplying all familiar brands, such as Ajax, Chem Supply and Merck, we can formulate and produce custom compounds for specific client needs.
CUSTOM PRODUCTION
Need an unusual or unique compound or piece of equipment for a specific process in your laboratory? Rowe Scientific specialises in working with clients to design and produce customised solutions to scientific problems. For example, we manufacture accurate strength chemical calibration solutions, engine coolant and racks or trays for dedicated laboratory applications. Our professional team is accustomed to dealing efficiently with unusual or extraordinary scientific requirements.
BULK CHEMICALS
Where larger quantities of chemicals are required, Rowe Scientific can supply them in bulk, resulting in more efficient delivery and cost savings. Some of the compounds we routinely deliver in bulk are engine coolant, organic solvents, mineral acids and swimming pool chemicals. The company imports and manufactures an extensive range of chemicals for industrial, commercial, laboratory and domestic use. Our industrial chemists can investigate a problem, design a solution and supply the reagents in sufficient quantities to complete the task.
ENVIRONMENTAL TEST KITS
The company supplies a comprehensive range of test kits, including instruments, specially designed and manufactured to meet the requirements of organisations who undertake constant monitoring of air and water quality, effluent and other substances that may have an impact on the environment.
INSTRUMENTS FOR YOUR LABORATORY
Rowe Scientific has a complete range of scientific instruments, for use in all types of laboratories and applications. Our clients include educational institutions, research and development organisations, clinical and analytical laboratories.
TECHNICAL SUPPORT & SERVICE
Qualified technicians are available to carry out repairs and service on a wide range of scientific equipment. All work is carried out in accordance with ISO9001:2008 quality procedures
Rowe Scientific Pty Ltd is an Australian owned and operated company. We are successful in supplying the science community because we are supported by many wonderful clients.
1. ISO9001
Rowe Scientific has a complete range of scientific instruments, for use in all types of laboratories and applications. Our clients include educational institutions, research and development organisations, clinical and analytical laboratories.
2. SERVICE
We offer a 24 hour, 7 day service in emergency situations in order for our clients to maintain production in their laboratories.
3. MANUFACTURE
We have an industrial chemistry manufacturing division and our own laboratory. This means that we can supply laboratory solutions (traceable to NBS/NIST standards) at a competitive price, and to your specific requirements.
4. ELECTRONIC DATA INTERCHANGE
We currently operate EDI with many companies, and can also save you administration expenses. Our computer system has the flexibility to accommodate all forms of EDI, including integration with SAP, DVO and Bar Coding Technology.
5. ELECTRONIC QUOTATIONS
The price and availability details of your product enquiry can be emailed to you automatically at the completion of your call, to give you an accurate record of technical details and catalogue numbers.
6. REORDER REPORT
We can email you a report of all the items and their quantities which you have purchased from us in the past, along with their present price and availability. This allows you to easily monitor your usage and to replenish your stocks.
7. FIXED PRICES
For items which you repeatedly use, we can fix the price for 6 or 12 months. This is then logged into our computer to ensure that we will always have stock for you, and that you will always receive the agreed price, regardless of who you speak to. We can also handle “forward orders” for you.
8. YOUR WAREHOUSE NUMBERS ON DELIVERY DOCKETS
We can print your warehouse part numbers on our delivery dockets for the specific items which you have ordered, to make it easier for you to identify the items. Simply tell us your number for that item and we will enter it onto our computer.
9. INVENTORY MANAGEMENT
For corporate clients, we can manage your stores, ensuring that your expensive time is not wasted on routine ordering. This provides you with the following cost savings.
a) Your staff are freed up to do other things
b) You never run out of items as we are responsible for monitoring the stock
10. KEY PERFORMANCE INDICATOR (KPI) REPORTS
For corporate clients with whom we have supply contracts, we provide quarterly KPI reports, which allows you to monitor our delivery performance, invoice errors (or lack of) and cost cutting initiatives on your behalf. This improves the efficiency of your scientific supply.
Process knowledge: We visit scientific exhibitions overseas, and are aware of different brands of the same product which are available. Our knowledge of what the items are used for allows us to make cost reduction recommendations. For example, there are many instances where the use of expensive grades of filter paper and of chemicals is not required. Most end users do not know what things cost, and most suppliers do not know what things are used for, but we at Rowe know both the cost and the use, hence our ability to reduce cost. Our commitment to contract clients is to share 50/50 in any cost savings with them, and to document the progress made quarterly.
11. LOTTERY “SPECIALS"
Our computer gives discounts on “slow moving” items. When friendly sales staff contact you they will give you a list of any discounted prices which our computer has drawn out of its “lottery” for you.
12. NEWSLETTER
Each month we send you a “fun” newsletter which includes a “Clever Person Quiz”, “Did You Know?”, Specials and some product information.
13. WE ARE EXPERTS IN SUPPLY AND DISTRIBUTION ...ITEMS NOT LISTED
We can obtain almost any item, from anywhere in the world. If you do not see exactly the product you require listed in our catalogue, please talk to our friendly, qualified staff. We visit overseas trade exhibitions each year to keep the most up to date products in front of you.
14. AUSTRALIAN PRODUCTS
It is our policy, quality and price being approximately equal, to supply Australian manufactured items wherever possible. This enables us to provide immediate after sales service, (and helps Australia).
15. FLEXIBILTY
Rowe Scientific Pty Ltd is very efficient but small (100 excellent staff at present). This allows us to rapidly implement change. PLEASE advise us (peter.sommers@rowe.com.au) of any way in which we can improve in order to serve you better. (We consider our clients to be “partners” in our company).
16. HANDS-ON TECHNICAL EXPERIENCE
All of our 40 client service people have practical laboratory experience (over 300 years collectively) and 25 of these with tertiary scientific qualifications, which means that they can make meaningful contributions in problem solving.
17. FAST DELIVERY
i) We have large warehouses in Perth, Adelaide, Brisbane, Sydney and Melbourne which hold good stocks, that means we can supply quickly. This includes export orders to the Pacific Rim, SE Asia and to Africa/ Arabia.
ii)We import from the U.K., Europe, U.S.A., Canada, China, Japan etc., which means: We can supply almost anything;
a)Our prices are very competitive;
b)Our supply is prompt because we can air freight (<5 days from overseas)
18. LOW PRICES
Our prices are very competitive because for the majority of the items we deal in, we are manufacturer’s agents. We also import in bulk quantities and manufacture products ourselves.
19. CLIENT OF THE MONTH
Each month our computer randomly chooses a “Client of the Month”. If you are chosen, you receive $100 worth of free scientific items from a list we email to you.
20. E-COMMERCE
We are committed to remaining abreast of our clients’ E-commerce requirements. Our web address is: www.rowe.com.au. The E-commerce facility on our site is constantly being developed and reviewed.
21. INSTRUMENT REPAIR SERVICE
There are many small instruments in laboratories which staff do not have time to fix. Our instrument technicians are able to get these instruments out of dark cupboards and back into use, rather than new ones being bought, thus reducing your costs.
22. “ONE STOP SHOP”
As well as supplying the full range of scientific consumables and instrumentation detailed in our catalogues, we also supply chemicals of all grades in all quantities. This potentially allows us to be a partner for all of your scientific needs, thus reducing the number of your vendors.
23. STAFF EMPOWERMENT
We have a comprehensive cross checking computer system which gives early warning of any potential stock outs, or slippage of delivery dates. Your Account Manager has full access to this information and is empowered to ensure you are looked after.
24. IN-HOUSE MANUFACTURING FACILITY
We can manufacture custom chemical solutions for you in our laboratory, under the ISO9001:2015 supervision of a chartered chemist.
25. EASY TO DEAL WITH
Our amenable staff, the majority of whom are ex-laboratory people, are co-operative and easy to deal with. Orders may be placed by mail, email, webstore or phone. All common credit cards are acceptable, and 30 day accounts are available to approved clients.
26. LOYAL, EFFICIENT STAFF
The team effort of our excelllent Staff are what differentiates Rowe Scientific Pty Ltd from our competitors.
27. NON SUBSTITUTION
All pack sizes and brands of product have a unique “Rowe Code” which means that whenever you order a specific Rowe Code, you will always receive the same identical product, years later.
28. REGULAR VISITS TO OVERSEAS MANUFACTURERS
We regularly visit our overseas manufacturers to maintain our supply lines, and to confirm their Quality Control.
